It involves evaluating the present state and determining how it differs from the goal state. It may be necessary to look beyond the obvious, surface situation, to stretch your imagination and reach for more creative options. Think through each solution and consider how, when, and where you could accomplish each. Consider both immediate and long-term results.
But I have encountered very few who understand how to systematically search for and find the root causes of problems. Without the right tools for problem solving, prevention, and decision making, manufacturing professionals are much more likely to make poor decisions, jump to wrong conclusions, or simply treat symptoms of problems, rather than solve them.
I believe that truly good problem solvers in all walks of life all share a special bond. This connection is not coincidental; it is due to specific behaviors and character traits that they have in common.
These are the qualities that separate true problem solvers from problem-solving imposters. I have catalogued 10 behaviors and personality traits that I believe are the basic genetic material shared and utilized by effective problem solvers. If a person or team can demonstrate these qualities, the opportunity to become effective and successful at problem solving will usually materialize.
Each quality serves a different purpose or function as the individual or team searches for the answer to the problem-solving conundrum. In no particular order, they are as follows: A problem solver must always be impartial and objective.
Each problem has its own set of conditions or circumstances, and most of the time the answer lies in the data and information surrounding these conditions. A good problem solver must be analytical and systematic in his or her approach to problems.
One of the keys to solving problems is the art of methodically asking the right questions. Asking the right questions is imperative if we are to uncover the facts relative to the problem. Closely related to asking questions is the need to perform a purposeful and methodical analysis. Once the data surrounding the problem is collected, it must be analyzed in a systematic way.
A good problem solver understands which tools and techniques are available, how to use them, and when to utilize each one. Solving problems requires imagination, creativity, and ingenuity. Sometimes it demands abstract thinking and imaginative, inventive actions.
Finding the solution to your problem will demand ingenuity and resourcefulness, so you must be inventive. Dedication, perseverance, and commitment are the next requirements for problem solving, because the answers are sometimes obscure or concealed.
One must be determined to find the root cause and committed to using a systematic approach. False leads can frustrate problem-solving imposters, who become frustrated with having to continue a process that appeared to be heading toward a conclusion.
Another hallmark of effective problem solvers is curiosity. The curious are interested in understanding why things happen and will probe beneath the surface of a problem in search of elusive culprits. Solutions to problems all begin out of the curiosity and desire to determine and understand what happened and then understand why.
It takes courage, daring, and guts to be a good problem solver. Because there is usually a negative aura or atmosphere surrounding problems, people who are closest to and responsible for dealing with the problem sometimes feel threatened.
When asked questions about a problem in their area of responsibility, many people instinctively take a defensive posture. Solving problems is a journey and an exploration into what happened, so having a sense of adventure is fundamental to reaching your destination.
I have often wondered how the early explorers like Columbus or Lewis and Clark must have felt as they sailed into unknown and uncharted waters or passed through unfamiliar and strange countryside, never knowing what they were going to be confronted with, or even if they would be successful.
Toyota takes this quality more seriously than almost any other manufacturer. The company directs its managers and executives to go visit the source of the problem in its plants, so they can see first-hand what is happening.
A good problem solver will usually demonstrate enthusiasm during the process. There must be a certain zeal and passion that becomes infectious to the rest of the team. By demonstrating and communicating enthusiasm, a problem solver motivates and inspires other team members to contribute their talents.Overview.
This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs.
Start studying Chapter 5: Managerial Problem Solving and Decision Making. Learn vocabulary, terms, and more with flashcards, games, and other study tools.
Get powerful problem-solving skills to more successfully reason through business problems Today, it's everyone’s job to effectively solve problems. Analytical thinking and problem solving are foundational thinking skills that involve breaking things down into their component parts.
Problem solving series 2. Developing/weighing alternatives. Look at your problems in different ways; find a new perspective that you haven't thought of before.
Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis. Learn how to be an inventive, logical decision maker by understanding the principles behind critical thinking.
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